We are looking

For a Customer Success Team Lead to manage and support a team of customer success professionals. The ideal candidate will have strong leadership skills, a solid understanding of customer needs, and the ability to guide the team towards achieving both individual and company goals. If you’re ready to lead a team and make a real impact, we’d love to hear from you!

Get ready to

• Manage a team of customer service representatives across multiple e-commerce brands, ensuring they deliver outstanding support and meet key performance indicators (KPIs)
• Be proactive—implement best practices and continuously improve processes
• Monitor and report on customer feedback to the Product Lead and Head of Customer Success, to whom you will report
• Oversee customer interactions across various brands, ensuring each maintains a unique voice and experience aligned with its identity
• Track team metrics, analyze performance trends, and generate reports to guide decision-making and strategy
• Turn unhappy customers into satisfied ones, and make happy customers even happier

We expect you to

• Have 2+ years of customer service experience, with at least 1 year in a supervisory or team lead role, preferably in an e-commerce or multi-brand setting
• Have previous experience in customer service and team management
• Possess excellent time management skills (you will manage your own team and work alongside the product team)
• Take ownership – you will be the driver of your team’s performance!
• Be familiar with customer service platforms (e.g., Zendesk, Freshdesk) and tools like CRMs and analytics software

Salary

Gross salary range is 2100 - 2500 EUR/month.

Location

We have plenty of amazing workspaces you can choose from: our awesome headquarters in Vilnius, and super cool hubs in Kaunas, Klaipėda, and Riga!

This position is based in Vilnius: 4 days onsite, 1 flexible day remote.

Speaking of perks:

• You will make a difference with your work, helping HealthTech products thrive, leading to over 6.5 million people living healthier lives, and unleashing your inner drive for innovation.
  
• As a startup accelerator, we have 30+ different brands and are continuously expanding, giving you the flexibility to shape your career as you see fit. Whether you want to learn new skills, take on leadership roles, or specialize in a specific area, the choice is yours. You can even explore launching your own startup. We thrive on highly driven people.
• Enjoy an additional 7 days to unwind: 5 days off whenever you choose, 1 day off during your birthday month, and an extra day off as a Christmas present.
  
• It's all about the people — we'll make sure to take care of you when you're sick, give you an extra 3 days off to prepare for your big wedding day, and other thoughtful gestures to ensure you feel appreciated.
  
• Our office life comes with perks like the usual ones — a stocked fridge, delicious hot lunches, and balanced breakfasts. But we also have an in-house movie theater, regular community events, a gym, fitness classes, social clubs, uniquely themed meeting rooms, and much more for you to explore.
  
• Prefer working remotely? Your call. Work 40 calendar days per year from anywhere.
• Be covered with our private health insurance after working with us for 3 months. Choose your plan and take extra care of your health and wellness needs.
  
• Get creative with your learning and development budget. Elevate your skills and professional background with coaching and private learning sessions, conferences, courses, events, or whatever sparks your interest.
  
• Be yourself, keep it casual, and get ready for a laid-back atmosphere with easy-going communication.
  
  *additional conditions apply based on your residence location.