We are looking

for a motivated and experienced Customer Success Quality Assurance Lead Specialist to join our dynamic team. In this role, you will take the lead in ensuring the highest standards of quality across all Customer Success channels, while mentoring and guiding your team. If you are passionate about customer care, have a knack for process improvement, and enjoy empowering others to succeed, we’d love to meet you ! 

Get ready to

• Be the go-to person for two Customer Success Quality Advisors, providing guidance and support
• Maintain and develop quality standards across all Customer Success channels, including live chat and email support
• Identify training needs within the Customer Success team and initiate relevant programs
• Collaborate with Customer Success Team Leads and internal teams to identify and implement process improvement opportunities
• Guide and coach Quality Assurance Advisors on best practices, fostering their growth and development
• Report on team performance and QA metrics to the Head of Customer Success, offering actionable solutions for continuous improvement
• Participate actively in Customer Success Management team meetings and initiatives to drive team success

We expect you to

• Bring at least 2 years of experience in a Customer Success Quality Assurance or a similar role
• Have strong communication skills with the ability to provide constructive and impactful feedback
• Be a proactive self-starter with the ability to solve problems independently
• Demonstrate outstanding Customer Success skills and a dedication to delivering exceptional customer care
• Think strategically and creatively to implement ideas effectively and on time
• Be focused on enhancing the employee experience and ensuring team welfare

Salary

Gross salary range is 1800 - 2200 EUR/month.

Location

We have plenty of amazing workspaces you can choose from: our awesome headquarters in Vilnius, and super cool hubs in Kaunas, Klaipėda, and Riga!

For Vilnius: 4 days onsite, 1 flexible day remote. Meanwhile, in Kaunas: onsite, hybrid, or remote options are available depending on the role.

Speaking of perks:

• You will make a difference with your work, helping HealthTech products thrive, leading to over 6.5 million people living healthier lives, and unleashing your inner drive for innovation.
  
• As a startup accelerator, we have 30+ different brands and are continuously expanding, giving you the flexibility to shape your career as you see fit. Whether you want to learn new skills, take on leadership roles, or specialize in a specific area, the choice is yours. You can even explore launching your own startup. We thrive on highly driven people.
• Enjoy an additional 7 days to unwind: 5 days off whenever you choose, 1 day off during your birthday month, and an extra day off as a Christmas present.
  
• It's all about the people — we'll make sure to take care of you when you're sick, give you an extra 3 days off to prepare for your big wedding day, and other thoughtful gestures to ensure you feel appreciated.
  
• Our office life comes with perks like the usual ones — a stocked fridge, delicious hot lunches, and balanced breakfasts. But we also have an in-house movie theater, regular community events, a gym, fitness classes, social clubs, uniquely themed meeting rooms, and much more for you to explore.
  
• Prefer working remotely? Your call. Work 40 calendar days per year from anywhere.
• Be covered with our private health insurance after working with us for 3 months. Choose your plan and take extra care of your health and wellness needs.
  
• Get creative with your learning and development budget. Elevate your skills and professional background with coaching and private learning sessions, conferences, courses, events, or whatever sparks your interest.
  
• Be yourself, keep it casual, and get ready for a laid-back atmosphere with easy-going communication.
  
  *additional conditions apply based on your residence location.