We are looking

for a Head of Customer Support to manage and guide teams of customer success professionals. The ideal candidate will have strong leadership skills, a solid understanding of customer needs, and the ability to guide the team towards achieving both individual and company goals. If you’re ready to lead multiple teams and make a real impact, we’d love to hear from you!

Get ready to

• Oversee all aspects of the customer service experience within the dedicated Unit to troubleshoot processes and procedures and make improvements to customer service quality
  
• Evaluate current customer service processes by monitoring and analyzing results
  
• Implement effective processes for CS team leads
  
• Recruit, train, and coach Unit members as required
  
• Provide strategic direction, planning, and execution to meet/exceed productivity, efficiency, customer satisfaction, and brand representation goals
  
• Drive & accelerate the creation of our call center function
• Report to upper management on department milestones and progress on a regular basis
  
• Hold regular meetings with department staff to discuss expectations and hear team concerns

We expect you to

• Have excellent English and Lithuanian language skills
  
• Be customer focused in everything you do
  
• Oversee day-to-day Customer Service Unit operations
  
• Have proven experience as a CS manager, team lead, or similar roles
  
• Have experience in managing teams, setting goals and priorities, and aligning initiatives across the business unit
  
• Be a leader with both creative and analytical capabilities
  
• Be focused on employee experience and team welfare
  

Salary

Gross salary range is 4 000 - 5 500 EUR/month.

Location

Vilnius, Lithuania: 4 days onsite, 1 flexible day remote. 

Speaking of perks:

• You will make a difference with your work, helping HealthTech products thrive, leading to over 6.5 million people living healthier lives, and unleashing your inner drive for innovation.
  
• As a startup accelerator, we have 30+ different brands and are continuously expanding, giving you the flexibility to shape your career as you see fit. Whether you want to learn new skills, take on leadership roles, or specialize in a specific area, the choice is yours. You can even explore launching your own startup. We thrive on highly driven people.
• Enjoy an additional 7 days to unwind: 5 days off whenever you choose, 1 day off during your birthday month, and an extra day off as a Christmas present.
  
• It's all about the people — we'll make sure to take care of you when you're sick, give you an extra 3 days off to prepare for your big wedding day, and other thoughtful gestures to ensure you feel appreciated.
  
• Our office life comes with perks like the usual ones — a stocked fridge, delicious hot lunches, and balanced breakfasts. But we also have an in-house movie theater, regular community events, a gym, fitness classes, social clubs, uniquely themed meeting rooms, and much more for you to explore.
  
• Prefer working remotely? Your call. Work 40 calendar days per year from anywhere.
• Be covered with our private health insurance after working with us for 3 months. Choose your plan and take extra care of your health and wellness needs.
  
• Get creative with your learning and development budget. Elevate your skills and professional background with coaching and private learning sessions, conferences, courses, events, or whatever sparks your interest.
  
• Be yourself, keep it casual, and get ready for a laid-back atmosphere with easy-going communication.
  
  *additional conditions apply based on your residence location.