We are looking

for a Social Media Support Specialist who will represent our brand across a wide range of platforms—including Meta, Trustpilot, the App Store, and Google Play. You’ll be part of a dynamic team that supports our online community, fosters customer trust, and ensures a smooth customer experience from the first interaction onward.

Get ready to

• Reply to reviews on the App Store and Google Play, including flagging inappropriate ones
• Represent the brand on social media pages like Facebook, Instagram, X, and more, primarily via Meta Business Suite
  
• Engage with users through ads comments, posts, direct messages (via Zendesk), and community spaces like Facebook groups and third-party pages
  
• Solve queries from community members and provide thoughtful, timely support
  
• Respond to comments and customer questions both publicly and privately
  
• Interact with users to understand their needs and challenges
  
• Assist new customers during onboarding, helping them get started with confidence
  
• Build sustainable relationships by delivering a great experience
  
• Monitor customer feedback across platforms and report key insights to the team
  
• Manage Trustpilot reviews by replying to feedback, requesting further information when necessary, and escalating serious complaints
  
  

We expect you to

• Have experience in the Social Media or Customer Support field
  
• Be able to work independently and manage your workload effectively
  
• Be 100% customer-oriented with strong problem-solving skills
  
• Have excellent verbal and written communication skills
  
• Be fluent in English — this is crucial
  
• Be curious, creative, and eager to contribute to a growing team
  

Salary

Gross salary range is 1,200 – 1,350 EUR/month.

Location

Vilnius, Lithuania: 4 days onsite, 1 flexible day remote. Meanwhile, in Kaunas: onsite, hybrid, or remote options are available depending on the role.

Speaking of perks:

• You will make a difference with your work, helping HealthTech products thrive, leading to over 6.5 million people living healthier lives, and unleashing your inner drive for innovation.
  
• As a startup accelerator, we have 30+ different brands and are continuously expanding, giving you the flexibility to shape your career as you see fit. Whether you want to learn new skills, take on leadership roles, or specialize in a specific area, the choice is yours. You can even explore launching your own startup. We thrive on highly driven people.
• Enjoy an additional 7 days to unwind: 5 days off whenever you choose, 1 day off during your birthday month, and an extra day off as a Christmas present.
  
• It's all about the people — we'll make sure to take care of you when you're sick, give you an extra 3 days off to prepare for your big wedding day, and other thoughtful gestures to ensure you feel appreciated.
  
• Our office life comes with perks like the usual ones — a stocked fridge, delicious hot lunches, and balanced breakfasts. But we also have an in-house movie theater, regular community events, a gym, fitness classes, social clubs, uniquely themed meeting rooms, and much more for you to explore.
  
• Prefer working remotely? Your call. Work 40 calendar days per year from anywhere.
• Be covered with our private health insurance after working with us for 3 months. Choose your plan and take extra care of your health and wellness needs.
  
• Get creative with your learning and development budget. Elevate your skills and professional background with coaching and private learning sessions, conferences, courses, events, or whatever sparks your interest.
  
• Be yourself, keep it casual, and get ready for a laid-back atmosphere with easy-going communication.
  
  *additional conditions apply based on your residence location.