We are looking

 a Senior Customer Success Specialist who is passionate about delivering high-quality customer service and excited to grow within a dynamic, fast-paced environment. If you're a proactive problem solver with a strong sense of empathy, this role is for you.

Get ready to

• Respond to routine cases and manage high-risk ones
  
• Support your colleagues with day-to-day coaching and peer learning
  
• Monitor and report customers’ feedback to identify areas for improvement
  
• Actively take part in team meetings and share best practices
  
• Take over team management in absence of the Team Lead
  
• Be open to feedback while working in a high-performing team
  
• Work closely with your Team Lead to implement new procedures and processes
  
• Be a part of the fast-growing company and deal with challenges that it brings
  

We expect you to

• Have fluent English, Lithuanian both written and spoken
  
• Have previous experience in Customer Service (email support and/or live chat)
  
• Have excellent communication, empathy skills and know how to deal with stressful situations
  
• Have perfect time management skills & ability to handle multiple projects at once
  
• Have interest in the health & wellness industry (it’s a plus!)
  
• Ability to take ownership and use your problem-solving skills
  
• Be creative! Sometimes you may have to deviate from standard procedures
  

Salary

Gross salary range is 1700 - 1900 EUR/month.

Location

Vilnius, Lithuania: 4 days onsite, 1 flexible day remote.

Speaking of perks:

• You will make a difference with your work, helping HealthTech products thrive, leading to over 6.5 million people living healthier lives, and unleashing your inner drive for innovation.
  
• As a startup accelerator, we have 30+ different brands and are continuously expanding, giving you the flexibility to shape your career as you see fit. Whether you want to learn new skills, take on leadership roles, or specialize in a specific area, the choice is yours. You can even explore launching your own startup. We thrive on highly driven people.
• Enjoy an additional 7 days to unwind: 5 days off whenever you choose, 1 day off during your birthday month, and an extra day off as a Christmas present.
  
• It's all about the people — we'll make sure to take care of you when you're sick, give you an extra 3 days off to prepare for your big wedding day, and other thoughtful gestures to ensure you feel appreciated.
  
• Our office life comes with perks like the usual ones — a stocked fridge, delicious hot lunches, and balanced breakfasts. But we also have an in-house movie theater, regular community events, a gym, fitness classes, social clubs, uniquely themed meeting rooms, and much more for you to explore.
  
• Prefer working remotely? Your call. Work 40 calendar days per year from anywhere.
• Be covered with our private health insurance after working with us for 3 months. Choose your plan and take extra care of your health and wellness needs.
  
• Get creative with your learning and development budget. Elevate your skills and professional background with coaching and private learning sessions, conferences, courses, events, or whatever sparks your interest.
  
• Be yourself, keep it casual, and get ready for a laid-back atmosphere with easy-going communication.
  
  *additional conditions apply based on your residence location.